About the role
Deliver functional support for Oracle Fusion Cloud Service Logistics, addressing user queries, incidents, and service requests within agreed SLAs.Troubleshoot and analyze issues relating to service work order management, spare parts inventory, debrief, logistics, returns, and field service operations.Collaborate with technical teams and/or Oracle Support on product defects, complex root cause analysis, and systemic issue resolution.Provide support for period-end processing and key business cycles involving service and logistics modules.System Enhancements & Change Management: Gather, review, and analyze enhancement requests or changing business requirements for Service Logistics processes.Implement configuration updates, minor enhancements, and participate in testing (unit, UAT, regression) for new features and quarterly Oracle interface/integration processes with Inventory, Procurement, Order Management, Procurement, and Field Service modules.User Training & Documentation: Create and update user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes.Conduct training sessions, user onboarding, and knowledge transfer workshops for business users and fellow support personnel.Stakeholder Engagement & Communication:Demonstrated success in supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM applications.Familiarity with business process mapping, change management, and ticketing systems.Excellent analytical, communication, and documentation skills.Experience collaborating in global, multi-location support Cloud certification in Service Logistics or SCM modules (preferred but not mandatory).Preferred SkillsExperience with adjacent modules such as Oracle Fusion Inventory, Order Management, Procurement, and Field Service.Exposure to ITIL processes and enterprise support tools (ServiceNow, JIRA, Remedy, etc.).Hands-on experience with integrations, data migration, and custom reporting.Managed service or Application Maintenance & Support (AMS) background.