About the role
As a Visa Executive, you will be managing visa processing services for customers travelling to multiple international destinations. You will be responsible for ensuring a seamless and efficient documentation process while maintaining high levels of customer satisfaction.
Responsibilities:
- Handle visa processing requirements for DocuPro customers.
- Guide clients on visa requirements based on destination and nationality.
- Prepare and verify documentation, application forms, and supporting papers.
- Schedule and coordinate consulate appointments, biometric submissions, and follow-ups.
- Stay updated with changing consulate rules, fees, and processing times.
- Liaise with embassy/consulate offices for smooth submissions and queries.
- Provide post-submission updates and support to clients until final delivery.
Requirements:
- 1 to 4 years of experience in visa processing or travel documentation.
- Strong knowledge of Schengen, UK, US, Canada, UAE, and Southeast Asia visa processes.
- Detail-oriented with strong organisational skills.
- Ability to handle pressure, deadlines, and multiple cases simultaneously.