About the role
Responsibilities:
Responsible for supporting the dealership network on request related to the expediting of service parts orders. Agents will work primarily in Stellantis systems, including a case management tool, parts catalog, parts inventory management, supply chain tools etc.
Request to be handled include among others:
- Upgrade order status
- Place request on dealer behalf
- Dealer to dealer sale
Required background & skills:
- Ability to relate with dealer
- Customer service experience
- Knowledge of automotive processes & parts
- PC literate
EDUCATION and/or EXPERIENCE
- Minimum 1-3 years automotive technical background with working experience in automotive dealership operations or similar operation is preferred.
- High school diploma or General Equivalency Diploma (GED) is required
- Experience with vehicle service parts release processes preferred
- Analytical ability
- Proficient in MS Word, Excel and PowerPoint
This role requires you to work in Night shift from 5:30 pm to 2:30 am.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.