About the role
Team Lead Operation
Qualification :
Graduated
Relevant Experience :
5+ Years
Must Have Skills :
1. Excellent communication skills (UK/US/Australian voice process)
2. Strong team handling and people management skills
3. Experience in inbound customer support operations
4. Good knowledge of KPIs, SLA, and performance management
5. Ability to handle escalations and drive team performanceGood Have Skills :
1. Exposure to multiple international processes
2. Stakeholder management
3. Basic reporting and Excel skills
4. Training and mentoring experienceRoles and Responsibilities :
1. Manage and lead a team in international voice process
2. Monitor team performance and ensure KPIs/SLA targets are met
3. Handle customer escalations and provide resolution
4. Conduct regular team reviews, feedback, and coaching sessions
5. Coordinate with internal stakeholders for smooth operations
6. Drive productivity, quality, and customer satisfactionLocation :
Bangalore / Hyderabad
CTC Range :
3 Lpa – 7.5 Lpa
Notice Period :
Immediate joiners or up to 30 days
Mode of Interview :
Virtual
Shift Timing :
Rotational shifts
Mode of Work :
Work from Office