About the role
Responsibilities:
- Review and process vehicle warranty claims.
- Validate warranty eligibility as per company policies and guidelines.
- Coordinate with service centres, dealers, and internal teams for warranty-related queries.
- Analyse technical issues and support claim verification.
- Maintain accurate warranty documentation and records.
- Ensure timely closure of warranty cases while maintaining quality standards.
- Identify recurring product or service issues and escalate them when required.
- Work closely with cross-functional teams to improve warranty processes and customer satisfaction.
Requirements:
- Diploma / B. E. / B. Tech in Automobile Engineering.
- Freshers are eligible to apply.
- Candidates with experience in any of the following roles are preferred: Warranty Management, Service Advisor, Automobile Technician, Car Dealership Operations.
- Automobile Engineers without the above experience will also be considered.
- Note: Candidates with only sales experience will not be considered.
- Strong understanding of automobile systems and vehicle components.
- Basic knowledge of engine, transmission, gearbox, drivetrain, suspension, and braking systems.
- Good analytical and problem-solving skills.
- Strong communication and coordination abilities.
- Basic computer knowledge and documentation skills.
- Willingness to work in UK shifts and from the Mumbai office.
- Technical Knowledge Expected.
Candidates should have a basic understanding of:
- Crankshaft and its function
- Types of automobile engines
- Drivetrain and its components
- Gearbox and its purpose
- Overall working of a vehicle