WBO:CCPH BPC CSMINTERNAL USAGE:No. of Vacancies:Reports to:Branch HeadIs a Team leader?YTeam Size:1-2Grade:SM/AVPBusiness:Corporate CentreDepartment:�Wholesale Banking OperationsSub-Department:Location: Across IndiaAbout Wholesale Banking OperationsWholesale Banking Operations Department focuses on the operational activities of corporate products viz. Current Accounts, CMS, Trade & Forex, etc.. It also focuses on onboarding of customers, portfolio management and services of the corporate customers.AbouttheRoleAs a part of the wholesale banking operations team, Customer Service Managers (BPC) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential CMS customers. CSM (BPC) are required to handle service requests, process transactions efficiently and within the stipulated time. ����������������������������������������������������������������������������������������Key Responsibilities� Ensure service delivery to CMS customers within the stipulated timelines
� Generate income from CMS customers
� Process error-free CMS transactions
� Cross-sell digital solution to customers viz. Paypro/Power Access/CIB
� Reconcile all CMS Pool a/c within the defined time
� Resolve customer complaints within the stipulated timelines
QualificationsOptimal qualification for success on the job is:
� Graduate in any Discipline
� MBA/PGDBM will be preferred
Role Proficiencies:A successful candidate should possess the following:
� Knowledge of banking regulations and norms
� Knowledge of CMS products of the Bank
� Dealt with CMS Sales/CMS Service
� Good communication (both verbal and written) skill in both English and the local language
� Ability to handle pressure and meet deadlines
� Basic knowledge of IT
