WBO: Head - WB Service CO TeamINTERNAL USAGE:No. of Vacancies:Reports to:WBO Service - HeadIs a Team leader?YTeam Size:Grade:VP - SVPBusiness:Corporate CenterDepartment:�Wholesale Banking OperationsSub-Department:WBO - CBOLocation:About Wholesale Banking OperationsWholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedingsAbouttheRoleWB Service CO Lead supervises and overlooks all the Service Centres across regions. CCMCs handles the requirement of non-retail borrowal accounts under CRG & SME Segment during their entire life cycle parked at various branches spread across the country (which are not tagged to CBBs/CCSUs) through distance handling mechanism (DHM) as also control the Corporate Credit Service Units (CCSUs) who are based out of tier II towns (with a staff strength of 2-4 officials in each CCSU). CCMC Head is responsible for the smooth functioning of a CCMC and ensuring utmost customer (internal & external) satisfaction as also the efficient functioning of their mapped CCSU. He is responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings also.������������������������������� �������������������������������� �������������������������������������������������Key Responsibilities� Plan and drive CA / CMS related Central office actions for improving customer convenience
� Enable and extend support to CBG, branch teams on conducting transactions handled in Trade, forex
� Ensure reduction in the customer complaints over the base line
� Drive digital adoption across Credit Connect, TF Connect, CIB, CMS
� Conduct regular engagement with internal and external stakeholders at CO level
� Driving the mid office / Cross sell activities Trade & Forex
� Review and monitor NFTR in Credit and Trade & Forex transactions for sub-department (Keyproducts of Credit Disbursement, Current Account and Trade & Forex operations)
� Reduction in EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria
� Maintain TAT across all products as per the agreed criteria��
� Train & guide the teams to manage work efficiently
�Optimal qualification for success on the job is:
� Graduation/ Post-Graduation from a recognized institute
� 12-15 years in a relevant role
Role Proficiencies:For successful execution of the job, the candidate should possess the following:
� Knowledge of banking products and services
� Knowledge of regulatory guidelines and norms
� Good communication (both verbal and written) skill in both English and the local language
� Ability to manage complex client situations
� Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
� Ability to handle pressure and meet deadlines
