About the role

Job Summary: We are looking for a proactive and skilled Production Support Engineer with hands-on experience in Linux, SQL, WebSphere Application Server (WAS), and IBM FileNet Administration. The candidate will be responsible for ensuring stability, performance, and availability of business-critical applications in production and non-production environments, while coordinating closely with development, infrastructure, and business teams. Key Responsibilities: Provide 24x7 production support for applications and middleware hosted on Linux, WAS, and FileNet platforms. Perform daily health checks of Linux servers, WebSphere environments, and FileNet repositories. Troubleshoot issues related to application server performance, deployments, JVM, clustering, and connectivity. Administer and support IBM FileNet (installation, configuration, maintenance, troubleshooting). Execute and optimize SQL queries; assist with database performance monitoring. Collaborate with development teams for application deployments, upgrades, and fixes. Perform root cause analysis (RCA) and ensure preventive measures for recurring issues. Document troubleshooting procedures, SOPs, and technical knowledge base. Required Skills & Qualifications: Strong experience in Linux/Unix system administration (commands, troubleshooting, shell scripting). Hands-on experience with SQL (Oracle) – query writing, debugging, optimization. Solid expertise in WebSphere Application Server (WAS) administration – installation, configuration, deployments, performance tuning, JVM monitoring. Experience in IBM FileNet Administration – Content Engine, Process Engine, Workplace/ICM, user and security management. Strong analytical, troubleshooting, and problem-solving skills.
Qualifications: BACHELOR OF ENGINEERING

Websphere production support

About the role

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