About the role
Responsibilities:
- Administer and support Windows-based collaboration tools and infrastructure.
- Manage and maintain Slack workspace configuration, user provisioning, permissions, channels, and policies.
- Support and configure third-party applications and integrations that connect with Slack.
- Troubleshoot issues related to collaboration platforms, messaging, notifications, bots, and integrated applications.
- Coordinate with IT, security, and business teams to implement collaboration solutions aligned with company needs.
- Maintain documentation for collaboration systems, configurations, and support processes.
- Monitor system performance, usage, and service health for collaboration tools.
- Assist with rollout of new collaboration features, tools, and automation workflows.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related experience.
- Experience administering Windows environments in an enterprise setting.
- Hands-on experience with Slack administration.
- Knowledge of applications that integrate with Slack, such as ticketing, productivity, conferencing, monitoring, or workflow tools.
- Familiarity with Active Directory, Microsoft 365, or related enterprise platforms.
- Strong communication and organisational skills.