About the role
- Zoho Administration:
* Configure modules, fields, layouts, views, forms, and business rules.
* Manage user access and application-level permissions.
* Monitor system performance and ensure smooth day-to-day operations.
* Administer and maintain Zoho applications and Zoho One environment
2. Zoho CRM Management
* Configure *Zoho CRM* based on sales, customer service, and ISP business requirements.
* Manage Leads, Contacts, Accounts, Deals, Activities, and custom modules.
* Configure lead assignment, sales pipelines, approval processes, and automation.
* Maintain data quality, duplicate management, and CRM records.
* Develop dashboards and reports for management and department heads.
3. Workflow & Automation
* Design and implement automated business workflows using *Zoho Workflow Rules, Blueprints, Functions, Schedules, and Approvals*.
* Develop automation for customer onboarding, sales processes, service requests, collections, renewals, and internal approvals.
* Identify manual processes and recommend automation opportunities.
* Troubleshoot and optimize existing automation.
4. Deluge Development
* Develop custom functions using *Deluge scripting*.
* Create custom business logic and automated actions.
* Work with API calls, webhooks, custom functions, and third-party integrations.
* Debug and optimize Deluge scripts and automation.
5. ISP/Telecom Business Process Support
* Configure Zoho applications to support *ISP customer acquisition, installation, activation, billing, support, complaints, and renewal processes*.
* Support workflows related to FTTH/FTTx, broadband, leased lines, enterprise customers, and service operations.
* Coordinate with Sales, HR, Finance, Customer Support, Network, and Operations teams to understand business requirements.
* Translate operational requirements into scalable Zoho solutions.
6. Integration & API Management
* Integrate Zoho applications with internal and third-party systems using *APIs, webhooks, and connectors*.
* Work with systems such as payment gateways, billing platforms, websites, customer portals, attendance systems, and other business applications.
* Monitor integration failures and troubleshoot data synchronization issues.
7. Reporting & Dashboards
* Create MIS reports, dashboards, KPIs, and management reports.
* Develop department-wise reports for Sales, Operations, Finance, HR, and Customer Support.
* Automate recurring reports and notifications.
* Ensure accurate and timely business data.
8. User Support & Troubleshooting
* Provide technical support to Zoho users.
* Resolve configuration, access, workflow, automation, and data-related issues.
* Conduct user training and prepare basic process documentation.
* Maintain a record of recurring issues and implement preventive solutions.
9. Data Management & Security
* Maintain data accuracy, integrity, and consistency across Zoho applications.
* Manage data import/export and migration activities.
* Configure appropriate access controls and security policies.
* Follow backup, data retention, and information-security practices.
10. Documentation & Continuous Improvement
* Document configurations, workflows, custom functions, integrations, and processes.
* Maintain technical documentation for Zoho applications.
* Evaluate new Zoho features and recommend improvements.
* Continuously optimize Zoho systems to improve operational efficiency.
RequirementsThe ideal candidate should have hands-on experience in Zoho administration, Deluge scripting, workflow automation, API integrations, dashboards, and business process optimization.
Technical Skills Required:
- Strong knowledge of Zoho CRM Administration.
- Hands-on experience with Zoho One.
- Good knowledge of Deluge scripting.
- Experience with Zoho Workflow Rules, Blueprints, Functions, Approvals, and Schedules.
- Knowledge of REST APIs, JSON, Webhooks, and API integrations.
- Experience in creating custom modules, fields, layouts, reports, and dashboards.
- Knowledge of data import/export and data migration.
- Troubleshooting and debugging skills.
- ISP/Telecom Domain Knowledge – Preferred
- Understanding of ISP/Telecom business processes.
- Knowledge of FTTH/FTTx, broadband, leased line, installation, activation, service requests, complaints, and customer lifecycle is an advantage.
- Understanding of Sales → Installation → Activation → Billing → Support → Renewal processes is preferred.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to understand business requirements and convert them into technical solutions.
- Strong attention to detail.
- Ability to work independently and with cross-functional teams.
- Good documentation and reporting skills.
- Willingness to learn new Zoho applications and technologies.
- Any Degree / B.E. / B.Tech / BCA / MCA / Equivalent IT qualification.
- 2–4 years of relevant experience in Zoho Administration, Zoho CRM, Zoho One, Automation, or Deluge Development.
- Experience in ISP / Telecom / IT / SaaS / Technology-driven organizations will be preferred.
- Strong experience in API integrations and third-party app connectivity.
- Ability to manage user roles, security, and data governance.Strong troubleshooting and cross-module knowledge.
- Zoho certification(s) in CRM, Creator, or allied modules.
- Ability to train staff on Zoho application usage and best practices.
- Familiarity with data migration and backup procedures in Zoho.
Benefits
- Competitive Salary Package.
- Statutory Benefits
- Complimentary Lunch.
- Career Development & Growth Opportunities.
- Annual Performance-Based Appraisal.
- Professional Learning & Development Opportunities.
- Supportive & Collaborative Work Environment