Zoho Solution Consultant

Position Summary

We are looking for a Zoho Solution Consultant who can understand business processes, recommend suitable Zoho/ManageEngine solutions, coordinate implementations, and support digital transformation initiatives for SMB and enterprise clients.

The ideal candidate should have hands-on experience with Zoho ecosystem products, client communication, workflow automation, and implementation consulting.

Core Responsibilities

1. Requirement Gathering

• Understand client workflows and operational challenges
  
• Conduct discovery meetings
  
• Prepare BRD/SOW/process document
  

2. Zoho Implementation Consulting

Experience in:

• Zoho CRM
  
• Zoho Books
  
• Zoho Desk
  
• Zoho Projects
  
• Zoho People
  
• Zoho Creator
  
• Zoho Flow
  
• Zoho Analytics
  

3. ManageEngine Understanding

Basic to intermediate understanding of:

• ServiceDesk Plus
  
• Endpoint Central
  
• ADManager
  
• Asset Management
  
• ITSM workflows
  

(Not mandatory expert level initially)

4. Mail Migration & Admin

Basic knowledge of:

• Zoho Mail
  
• Google Workspace
  
• Microsoft 365
  
• DNS/MX/SPF/DKIM
  
• Email migration process
  

5. Automation & Integration

• Workflow automation
  
• API understanding
  
• Third-party integrations
  
• Process optimization
  

6. Project Coordination

• Coordinate with internal and external implementation teams
  
• Track milestones
  
• Conduct UAT
  
• Training & documentation