About the role
Zoom Contact Center Specialist
Required Skills3+ years of contact center development experience.At least 1 year supporting a live production contact center platform.Hands-on experience with Zoom Contact Center, including:Flow DesignerQueuesSkills-based routingAgent profilesWorking proficiency in JavaScript, Python, or Ruby.Integration/iPaaS development experience with Workato or a comparable platform.Good knowledge of:REST APIsJSONWebhooksAPI/integration troubleshootingExperience with digital/asynchronous contact center channels, such as:Work itemsEmailTicketingChatBasic SQL, including queries, joins, aggregations, and date filtering.Proven experience supporting production systems while continuing development/enhancement work.