About the role
Key Responsibilities
- Own
day-to-day relationship for an assigned set of 8-10 clients
- Maintain
the daily SOW delivery tracker for assigned clients — deliverable, owner, due
date, status
- Run
weekly client check-ins; flag scope or delivery risk early
- Coordinate
with SEO, Paid Media, Social, Technology, and Content teams to keep delivery on
schedule
- Review
and send the monthly client report under their own name
- Act
as first point of escalation on client matters before Head of Client Servicing
& Delivery
Must-Have Skills / Screening
Criteria
- Proven
track record owning multiple client relationships simultaneously (5+ concurrent
accounts)
- Comfortable
presenting numbers and status in a client meeting independently
- Organised,
tracker-driven working style
- Confident
escalating problems early rather than late
Good to Have
- Prior
experience in an education-sector or higher-ed client portfolio
- Exposure
to digital marketing SOWs/retainer structures