Account Manager

Account Manager

Job Title: Account Manager – Fintech / Tech / Retail

Location: Bangalore

Experience: 4–6 years

Reports To: Group Head

Area of Expertise / Relevant Experience: Fintech, Technology, Retail

About the Role:

We are looking for a proactive Account Manager who will act as the primary bridge between the client and the agency team. They will be responsible for managing client relationships, ensuring campaign execution meets timelines and quality standards, and driving business objectives through strategic alignment and resource optimization.

This role is perfect for someone who thrives in a fast-paced environment, enjoys building long-term partnerships, and has a deep understanding of how marketing and communication can drive growth in the fintech, tech, and retail sectors.

Key Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for all client communications, updates, and escalations.

• Build strong relationships with client stakeholders and other decision-makers to foster trust and transparency.

• Translate client objectives into actionable tasks for internal teams.

Project & Campaign Management:

• Plan, coordinate, and oversee the execution of marketing campaigns from inception to delivery.

• Ensure all deliverables meet agreed timelines, budgets, and quality benchmarks.

• Work closely with creative, content, and strategy teams to align campaigns with brand objectives.

Strategic Planning & Advisory:

• Partner with clients to set clear campaign goals and measurable KPIs.

• Advise on marketing budget allocation to ensure maximum ROI and brand impact.

• Support brand positioning efforts with competitive and market research, identifying opportunities for differentiation.

Operational Excellence:

• Manage agency resources effectively, balancing priorities across multiple projects.

• Ensure clear documentation of briefs, timelines, and approvals.

• Anticipate and proactively address project risks and bottlenecks.

Insights & Reporting:

• Track campaign performance and prepare detailed reports with actionable insights.

• Conduct periodic reviews with clients to assess campaign effectiveness and identify areas for improvement.

• Provide ongoing recommendations to enhance creative and strategic output.

Skills & Competencies Required:

• Strong project management and organizational skills with a proven ability to handle multiple priorities simultaneously.

• Exceptional stakeholder management skills; ability to communicate confidently with senior leaders and cross-functional teams.

• Solid understanding of branding, marketing strategy, and campaign planning, particularly in fintech, tech, or retail domains.

• Strong analytical ability to interpret campaign metrics and market data.

• Excellent written and verbal communication skills.

Experience with project management tools is a plus.

Who is the ideal candidate?

• A strategic thinker who can balance big-picture vision with executional detail.

• Highly proactive and resourceful, with the ability to take ownership of projects end-to-end.

• A problem-solver who can adapt quickly and remain calm under pressure.

• Passionate about building long-lasting client relationships and delivering exceptional work.