About the role
Job SummaryWe are looking for an Account Manager to manage and grow relationships with our existing customers. The role focuses on ensuring customer satisfaction, driving product adoption, and acting as a trusted point of contact to deliver long-term value. The candidate should be comfortable working with international clients and be open to travel across African regions as required. Key Responsibilities
- Manage and nurture relationships with existing customers to ensure high satisfaction and retention
- Act as the primary point of contact for customer queries, escalations, and ongoing support
- Drive product adoption and usage by understanding customer needs and business goals
- Coordinate with internal teams (Sales, Support, Product, Operations) to resolve customer issues
- Conduct regular check-ins, reviews, and on-site visits with customers in Africa
- Identify upsell and cross-sell opportunities in collaboration with the sales team
- Track customer health, feedback, and engagement metrics
- Ensure timely renewals and reduce customer churn
- 10–15 years of experience in Customer Success, Account Management, or Client Relationship roles
- Strong communication and stakeholder management skills
- Experience handling existing/enterprise customers
- Ability to understand customer business requirements and translate them into solutions
- Willingness to travel to Africa as per business needs
- Problem-solving mindset with a customer-first approach
- Proficiency in CRM tools and customer engagement platforms
DisclaimerThe job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate’s performance during the interview process, relevant experience, and alignment with the organizational hierarchy.