About the role
Key Responsibilities • Provide Level 1 support for applications and production environments. • Monitor application health, system alerts, and service availability. • Investigate incidents and service requests raised by users. • Execute SQL queries for data validation, troubleshooting, and report generation. • Perform basic data corrections and updates as per approved procedures. • Analyse application logs and identify root causes of issues. • Coordinate with development, infrastructure, and database teams for issue resolution. • Track incidents and maintain SLA compliance. • Prepare daily, weekly, and monthly support reports. • Document issues, troubleshooting steps, and resolutions in the knowledge repository.