About the role
- Lead, mentor, and manage a team of Dealer Finance Sales Executives (DFSEs).
- Set clear performance targets for the team and track progress through regular reviews and field visits.
- Provide on-the-job training, guidance, and motivation to improve productivity and team capability.
- Build and maintain strong, long-term relationships with existing dealers and onboard new dealerships in untapped territories.
- Drive dealer engagement initiatives to improve finance penetration and sales conversion.
- Resolve dealer issues promptly related to finance approvals, documentation, or service support.
- Establish and manage relationships with NBFCs, banks, and other financial institutions to secure competitive finance schemes for dealers and end customers.
- Monitor turnaround times (TAT) and approval rates, and ensure efficient processing of loan files through coordination between DFSEs and financiers.
- Drive co-branded or special finance schemes in collaboration with finance partners to improve market competitiveness.
- Create and execute area-level sales strategies aligned with overall business goals.
- Monitor and drive monthly sales, finance penetration, and revenue targets through data-driven insights and team performance.
- Analyze market demand, segment growth, and competitor finance offers to refine go-to-market strategies.
5. Customer & Channel Experience
- Ensure a smooth financing experience for dealers and retail customers, enhancing satisfaction and repeat business.
- Monitor complaints or escalation points and work with cross-functional teams to resolve them promptly.
- Ensure the team adheres to company policies, financial regulations, and proper documentation practices.
- Conduct regular audits of loan files and dealership processes to avoid non-compliance.
- Provide regular business updates to senior management including sales MIS, dealer finance penetration, TAT, and team productivity.
- Use data analytics to identify gaps, forecast trends, and recommend corrective actions.