About the role
Key Deliverables (Essential functions & Responsibilities of the Job):
Vendor & Service Management
- Manage relationships with IT vendors, OEMs, service providers, and system integrators.
- Monitor vendor performance and ensure adherence to SLAs and contractual commitments.
- Conduct periodic vendor reviews and drive continuous service improvements.
- Coordinate renewals, upgrades, support escalations, and contract negotiations.
Procurement & Commercial Operations
- Manage end-to-end IT procurement processes including RFPs, RFQs, Purchase Requisitions (PRs), and Purchase Orders (POs).
- Coordinate vendor evaluations, commercial comparisons, and approval workflows.
- Ensure compliance with procurement policies and budget approvals.
- Track order fulfilment and delivery commitments.
Budgeting & Finance Coordination
- Monitor IT CAPEX and OPEX budgets.
- Track expenditure against approved budgets and provide periodic reports.
- Coordinate invoice processing, payment follow-ups, and vendor reconciliations with finance teams.
- Support annual budgeting, forecasting, and financial planning activities.
Contract & License Management
- Maintain IT contracts, AMCs, subscriptions, SaaS agreements, and software licenses.
- Track contract renewal schedules and ensure timely renewals.
- Support commercial negotiations and compliance management.
- Maintain accurate documentation for audits and governance reviews.
Corporate Office IT Support
- Ensure smooth operation of IT infrastructure and end-user services at the corporate office.
- Coordinate support for laptops, desktops, printers, meeting room systems, and collaboration tools.
- Manage user escalations and ensure timely issue resolution.
Microsoft 365 Administration
- Coordinate administration of Microsoft 365 services, including, Outlook, Teams, OneDrive, SharePoint, and related applications.
- Manage user provisioning, access management, mailbox administration, and license allocation.
- Coordinate with Microsoft partners and support teams for issue resolution and service enhancement.
Network & Infrastructure Coordination
- Support management of LAN, WAN, Wi-Fi, VPN, internet connectivity, and network service providers.
- Coordinate infrastructure upgrades and implementation activities across office and remote locations.
- Ensure network documentation and configuration records are maintained.
Information Security & Compliance
- Support implementation of cybersecurity controls, policies, and best practices.
- Coordinate vulnerability remediation, security assessments, and compliance activities.
- Assist in audit preparedness and security governance initiatives.
Stakeholder Management
- Collaborate with Finance, HR, Facilities, Operations, Retail, and external service providers.
- Provide status updates, MIS reports, and dashboards to management.
- Ensure effective communication and alignment across all stakeholders.