About the role
POSITION/ ROLE
Executive / AM Quality (OQC / Field Failure Analysis)
LOCATIONChennai Factory
DEPARTMENT/ DIVISION
UPBG / ManufacturingGRADE
Exe / AM
EDUCATION
Diploma / B.E in Mechanical Engineering / HVAC / Production Engineering
EXPERIENCE (Years)
5-8 years in Quality / Manufacturing / Field Failure Analysis (preferably RAC or Consumer Durables Industry)
ROLE
Key Responsibilities
Outgoing Quality Assurance (OQA)
Establish and implement outgoing quality control plans for RAC products prior to dispatch.
Conduct final inspection audits (visual, functional, packaging) to ensure adherence to quality standards.
Monitor and control FPY (First Pass Yield) and outgoing defect levels.
Ensure compliance with regulatory and internal quality standards.
Drive actions for identified defects before product release.
Market Failure Data Analysis
Collect, consolidate, and analyze field failure data from service teams, warranty systems, and customer complaints.
Identify recurring issues, failure trends, and high-risk components using structured analysis tools and perform root cause analysis (RCA).
Track warranty claim trends to identify quality gaps.
Improve customer satisfaction by reducing repeat failures and complaint turnaround time.
Cross-Functional Improvement Initiatives
Collaborate with Manufacturing, R&D, Service, and Supplier Quality teams to address field issues.
Drive corrective and preventive actions (CAPA) based on market feedback.
Participate in design reviews to incorporate field learnings into new product development.
Support supplier quality improvements based on failure trends.
Quality Reporting & Governance
Prepare and present report on outgoing quality performance & market failure insights.
Publish daily/weekly/monthly reports covering defect trends, RCA status, and improvement actions.
Monitor effectiveness of implemented corrective actions through field performance data.
Support leadership reviews with data-driven insights.
Continuous Improvement & Digitization
Drive digitalization of quality data tracking & analytics (dashboarding tools, automation).
Lead initiatives for defect reduction, reliability enhancement, and cost optimization.
Benchmark best practices in quality analytics and implement within RAC operations.
ESSENTIAL ATTRIBUTES
Experience in handling field quality or service data
Exposure to supplier quality and reliability engineering
Strong proficiency in Excel and PowerPoint presentations
DESIRED ATTRIBUTES
Understanding of RAC products and manufacturing processes
Proficiency in quality tools (7 QC tools, 8D, FMEA, SPC)
Familiarity with testing standards and inspection techniques
OPERATIONAL REPORTING
Head Quality RAC
FUNCTIONAL REPORTING
Head Quality RAC
5-8 years in Quality / Manufacturing / Field Failure Analysis (preferably RAC or Consumer Durables Industry)