Associate Vice President

Job Description

Role: Offshore Delivery Partner (ODP) for Enterprise, IT & Operations Portfolio

Location: Bangalore, India

Who are we looking for?

OffshoreDelivery Partner: 18+ years of experience

We are seeking a dynamic and experienced Offshore Delivery Partner to lead and oversee the end-to-end delivery of our IT and Business services across multiple regions worldwide. This leadership role requires a strategic thinker who excels in managing complex, multinational projects while ensuring operational excellence, client satisfaction, and alignment with business goals. The ideal candidate will have a proven track record in driving delivery performance, managing cross-functional teams, and implementing best practices in project management and service delivery. As the Offshore Delivery Partner, you will be responsible for managing large teams across geographies, streamlining processes, and fostering collaboration between client stakeholders and internal teams. This role demands exceptional communication and leadership skills, a deep understanding of global market dynamics, and the ability to navigate diverse cultural environments. You will play a critical role in scaling our delivery capabilities, enhancing quality standards, and ensuring timely execution to meet or exceed customer expectations. Join us to lead a high-performing global delivery organization that drives growth and innovation in a fast-paced, evolving industry. 

Responsibilities:

• Own end-to-end P&L for a USD ~40 million global portfolio, driving profitability and financial discipline.
• Drive global delivery excellence across regions, ensuring scalable execution, optimal resourcing, and operational efficiency – managing and delivering through the portfolio’s 800 odd strength.
• Establish and maintain strong strategic client and stakeholder relationships to enhance service delivery and elevate customer satisfaction.
• Define and execute delivery strategy aligned to business priorities and client needs.
• Drive growth through large deal pursuits, including proactive proposals and RFP-led opportunities.
• Regularly engage at the executive level to ensure strong governance and alignment.
• Govern commercial rigor across SOWs, billing, invoicing, and collections to protect revenue.
• Oversee risk management, issue resolution, and escalation processes to mitigate project delivery challenges. 
• Track performance and enable continuous improvement in quality, productivity, and delivery metrics.
• Foster a high-performance culture centered on collaboration, innovation, and accountability

Requirements:

• Brings an overall 18+ years of Industry experience delivering to large & global enterprise customers.
• Proven experience in a senior delivery leadership role managing global teams and complex projects.
• Demonstrated success in driving operational improvements and managing large-scale delivery budgets.
• Excellent acumen based on wide experience in executing next gen Digital Transformation Initiatives delivering business outcomes.
• Strong AI-related capabilities deployment experience for large scale and complex engagements – both from Software engineering and COTS based Applications Implementation/Maintenance services.
• Exceptional experience of leading delivery programs involving Enterprise COTS Applications such as SAP, MS Dynamics, etc. and Data Platforms such as Databricks, Snowflake, etc.
• Exceptional strategic planning, organizational, and interpersonal skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work effectively across cultures and lead diverse teams in multiple geographic locations.
• Strong understanding of project management methodologies such as Agile, Scrum, and Waterfall.

Behavioral Skills:

• Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels
• Ability to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priorities
• Proactively develop strong, trusted relationships with executive stakeholders, both within the organization and with clients

Qualification:

• Bachelor's degree in Business, Information Technology, or a related field; MBA preferred.
• Minimum of 18 years of experience in service delivery or related roles, with at least 8 years in a leadership capacity.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Global Delivery Head

Location: Bangalore

Job Description

We are seeking a dynamic and experienced Global Delivery Head to lead and oversee the end-to-end delivery of our IT and Business services across multiple regions worldwide. This leadership role requires a strategic thinker who excels in managing complex, multinational projects while ensuring operational excellence, client satisfaction, and alignment with business goals. The ideal candidate will have a proven track record in driving delivery performance, managing cross-functional teams, and implementing best practices in project management and service delivery. As the Global Delivery Head, you will be responsible for managing large teams across geographies, streamlining processes, and fostering collaboration between client stakeholders and internal teams. This role demands exceptional communication and leadership skills, a deep understanding of global market dynamics, and the ability to navigate diverse cultural environments. You will play a critical role in scaling our delivery capabilities, enhancing quality standards, and ensuring timely execution to meet or exceed customer expectations. Join us to lead a high-performing global delivery organization that drives growth and innovation in a fast-paced, evolving industry.

Responsibilities

• Lead and manage the global delivery teams to ensure successful execution of complex projects and services across multiple regions.
• Develop and implement strategic delivery plans aligned with business objectives and client requirements.
• Manage P&L and Margins meticulously for a large portfolio of global engagements.
• Govern the Contractual/SOWs, billing/invoicing processes and collections effectively.
• Coordinate cross-functional teams to optimize resource utilization and operational efficiency.
• Establish and maintain strong relationships with clients, stakeholders, and partners to enhance service delivery and customer satisfaction.
• Strong Executive-level Engagement Governance with clients on a regular basis.
• Experience in pursuing large deals both based on proactive proposals and RFP-based opportunities.
• Monitor delivery performance metrics and drive continuous improvements in quality and productivity.
• Oversee risk management, issue resolution, and escalation processes to mitigate project delivery challenges.
• Foster a culture of collaboration, innovation, and accountability within the global delivery organization.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Management, IT, or a related field; advanced degree preferred.
• Brings an overall 15-20+ years of Industry experience delivering to large & global Enterprise Customers.
• Proven experience in a senior delivery leadership role managing global teams and complex projects.
• Strong understanding of project management methodologies such as Agile, Scrum, and Waterfall.
• Exceptional experience of leading delivery programs involving Enterprise COTS Applications such as SAP, MS Dynamics, etc. and Data Platforms such as Databricks, Snowflake, etc.
• Strong AI-related capabilities deployment experience for large scale and complex engagements – both from Software engineering and COTS based Applications Implementation/Maintenance services.
• Excellent acumen based on wide experience in executing next gen Digital Transformation Initiatives delivering business outcomes.
• Exceptional strategic planning, organizational, and interpersonal skills.
• Ability to work effectively across cultures and lead diverse teams in multiple geographic locations.
• Excellent communication and stakeholder management capabilities.
• Demonstrated success in driving operational improvements and managing large-scale delivery budgets.