About the role
Job Summary:We are looking for a detail-oriented and proactive B2B Operations Executive to manage end-to-end B2B order processing, coordinate with internal teams, and ensure timely dispatches in alignment with SLAs. The role requires strong organizational skills, problem-solving abilities, and experience in managing bulk orders for multiple retail clients.
Key Responsibilities:
- Coordinate and process B2B orders in WMS/ERP platforms.
- Create and manage picklists, assign to pickers, and monitor order flow from picking to dispatch.
- Communicate and follow up with brands, partners, and transport teams for smooth order movement.
- Oversee packing, QC, and documentation (Invoice, E-way bill, STN, etc.).
- Track shipments, update dispatch details, and maintain accuracy in tracking sheets.
- Ensure compliance with SLAs and dispatch protocols.
- Troubleshoot delays or issues and escalate as needed.
- Maintain reports on order status and pending shipments.
- Coordinate with finance or accounts team for billing-related documents if required.
Key Skills:
- Strong understanding of B2B logistics and warehouse processes
- Knowledge of WMS/ERP systems (e.g., Logic-ERP, Uniware, etc.)
- Good Excel/Google Sheets skills
- Communication and coordination skills
- Attention to detail and time management
- Team Player
- Problem-solving and ability to work under pressure
Qualifications:
- Graduate in any discipline (Supply Chain or Logistics preferred)
- 4–5 years of experience in warehouse or B2B operations
- Familiarity with retail dispatch workflows is a plus