About the role
Group Company: AU Small Finance Bank Limited
Designation: Bank Officer - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Develop and implement sales strategies to achieve branch targets for various banking products including deposits, loans, and investment services.
- Build and maintain strong relationships with existing and potential customers to understand their financial needs and provide appropriate banking solutions.
- Conduct detailed financial needs analysis and offer customized product recommendations to enhance customer satisfaction and retention.
- Ensure compliance with all regulatory guidelines and internal policies while processing customer transactions and documentation.
- Coordinate with cross-functional teams to facilitate seamless service delivery and resolve customer queries promptly.
- Monitor market trends and competitor activities to identify new business opportunities and recommend product enhancements.
- Prepare and present regular sales reports and performance metrics to senior management for informed decision-making.
- Conduct customer education sessions on banking products and digital banking platforms to promote adoption and usage.
- Assist in the onboarding process of new customers, ensuring all KYC and documentation requirements are met accurately.
- Participate in training programs to stay updated on the latest banking products, services, and compliance requirements.
- Financial Product Knowledge
- Customer Relationship Management (CRM)
- Sales Strategy Development
- Regulatory Compliance
- KYC and Documentation
- Market Analysis
- Communication and Negotiation
- Digital Banking Platforms
- Financial Needs Assessment
- Report Preparation and Presentation
- Bachelor’s degree in Finance, Business Administration, or a related field from a recognized university.
- Minimum of 3-5 years of experience in sales and customer service roles within the banking or financial services industry.
- Proven track record of meeting or exceeding sales targets in a financial institution.
- Strong knowledge of banking products, financial regulations, and compliance standards.
- Excellent interpersonal and communication skills with the ability to engage effectively with diverse customer segments.
- Proficiency in digital banking platforms and CRM software is highly desirable.
- Ability to analyze financial data and market trends to support strategic sales initiatives.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#