About the role

The core responsibilities for the job include the following:

Network Expansion and Support:

Act as the day-to-day point of contact for assigned Buyer Network Participants (BNP, Retailer Facing Apps) and Seller Network Participants (SNP, Brands/Distributor Facing Apps) on DigiDukaan.
Ensure smooth integration and operational alignment between BNP and SNP systems.
Track and follow up on open issues (catalog gaps, pricing mismatches, and order failures) and drive closure.

Onboarding and Activation Support:

Support onboarding of new SNPs (brands/distributors) and ensure readiness for go-live.
Assist in retailer and distributor onboarding efforts in collaboration with partners.
Drive activation of onboarded partners by ensuring catalog, schemes, and pricing are live.
Maintain onboarding trackers and ensure milestone-based progress (live onboarding transactions).

Catalog, Pricing, and Scheme Readiness:

Coordinate with SNPs and brands for catalog completeness (SKU, images, attributes).
Track pricing and scheme uploads and ensure accuracy across systems.
Identify and flag data inconsistencies (catalog mismatch, missing images, wrong schemes).
Support execution of promotions and retailer-specific discount constructs.

Operations and Issue Management:

Monitor daily operations including order flow, acceptance rates, and fulfillment issues.
Maintain a central tracker of issues (NP integration, catalog gaps, scheme errors, etc. ).
Coordinate with internal product/tech teams for issue resolution and fixes.
Ensures SLA adherence for issue closure with external partners.

Performance Tracking and Reporting:

Track key metrics such as retailer onboarding, distributor activation, orders, GMV, and AOV.
Maintain dashboards and trackers for weekly reviews and war room discussions.
Identify gaps in performance and highlight actionable insights to the team.

Cross-functional Coordination:

Work closely with product, tech, operations, and GTM teams to ensure smooth execution.
Support training and communication efforts for SNPs and distributors where required.
Assist in preparing SOPs, playbooks, and process documentation.

Expectations:

Requirements:

2-5 years of experience in operations, program management, partnerships, or marketplace roles.
Basic understanding of e-commerce, B2B commerce, or platform ecosystems.
Strong execution and follow-up skills with attention to detail.
Ability to manage multiple stakeholders (BNP, SNP, brands, distributors).
Comfortable working with trackers, dashboards, and operational data.
Problem-solving mindset with the ability to identify and escalate issues proactively.
Good communication skills for partner coordination and internal alignment.
Ability to work in a fast-paced, ambiguous, and evolving environment.

Business Associate