Call center Executive

About the Role:

We are looking for enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare domain. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers.

Key Responsibilities:

•               Handle customer inquiries confidently and professionally over phone calls.
•               Provide excellent service and convert hot leads into sales.
•               Understand customer needs and guide them through services/products.
•               Follow up with leads and maintain customer satisfaction.
•               Work collaboratively in shifts as per the roster schedule.
•         Handle calls and convert inquiries into bookings/sales.
•        Meet daily targets and maintain high-quality standards.

Required Skills:

•               Excellent communication in English, Hindi, and a regional language.
•               Strong interpersonal skills and confidence on calls.
•               Ability to handle both sales and service interactions.
•               High adaptability to work in a roster-based shift environment.
•               Willingness to work in rotational shifts