About the role
Key Responsibilities
- Payment Processing & Collections: Collect payments for Outpatient (OPD), Inpatient (IPD), emergency services, diagnostic labs, and pharmacy via cash, credit/debit cards, UPI, and online transfers.
- Billing & Receipt Generation: Issue accurate, itemized receipts for advances, daily bill settlements, and final discharge clearing.
- Cash Counter Management: Maintain and reconcile the daily cash drawer, balance daily collection registers, and prepare daily cash deposit sheets before handoff to finance.
- IPD Advance & Refund Handling: Process initial admission deposits, daily mid-stay interim bill updates, and authorized refunds according to hospital policy.
- TPA & Insurance Support: Coordinate with the TPA/Insurance department to process patient co-payments, deductibles, non-payable items, and final discharge settlements.
- Patient & Customer Service: Address patient queries regarding bills, explain payment breakdown clearly, and manage settlement disputes professionally.
- Audit & Compliance: Adhere to internal financial controls, hospital audit guidelines, and statutory regulations.