About the role
Key Responsibilities
- Client Relationship Management
Act as the primary liaison between clients and internal teams—understand and translate briefs into actionable tasks; build and maintain strong client trust. - Project Ownership
Manage campaigns end-to-end—coordinate across creative, production, digital, etc.; maintain timelines, budgets, deliverables, and escalate issues proactively. - Briefing & Coordination
Craft clear briefs, meeting minutes, schedules, and resource estimates; hand off actionable tasks and track their completion. - Reporting & Insight Generation
Prepare and present regular performance reports, campaign updates, and insights to clients; suggest strategic improvements. - Proposal & Pitch Support
Assist in drafting proposals, pricing, timelines, and pitches that reflect client needs and agency capabilities. - Issue Resolution
Rapidly address client queries, feedback, and scope changes; ensure high standards and client satisfaction.
Required Qualifications & Skills
- Bachelor's degree (preferably in Marketing, Mass Communication, Business, or related fields).
- 1–3 years of experience in a client servicing or account management role within a creative, advertising, or digital agency. Agency experience is essential.
- Excellent verbal and written communication skills; strong presentation ability.
- Robust project management: ability to handle multiple briefs, prioritize tasks, and manage timelines/budgets.
- Strong analytical thinking and problem-solving mindset; adaptability under pressure.
- Collaborative team player with attention to detail.
- Willingness to work flexible hours, including occasional late evenings or weekends to meet deadlines.