About the role
- Manage and oversee the daily operations of the back-office team, ensuring efficient workflow and timely completion of tasks.
- Act as the primary point of contact for internal departments, coordinating and communicating to align with business objectives.
- Maintain and enhance customer service standards, ensuring a positive and professional experience for clients.
- Handle and resolve complex customer inquiries and issues, providing accurate and timely solutions.
- Collaborate with the customer care team to ensure seamless customer support and efficient issue resolution.
- Monitor and analyze back-office performance, identifying areas for improvement and implementing strategies to enhance productivity.
- Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity.
- Conduct regular performance evaluations and provide constructive feedback to team members, fostering a culture of continuous improvement.
- Stay updated with industry trends and best practices, suggesting and implementing innovative solutions to enhance back-office operations.
- Build and maintain strong relationships with internal stakeholders, fostering a collaborative and supportive work environment.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Certified Public Accountant (CPA) certification is mandatory.
- Minimum 5 years of experience in a back-office or related role, with a proven track record of successful operations management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively.
- Strong leadership and management skills, with the ability to motivate and guide a team towards achieving goals.
- Proficient in using Microsoft Office suite and other relevant software for back-office operations.
- Analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
- Excellent organizational skills and attention to detail, ensuring accurate and timely execution of tasks.
- A proactive and results-driven approach, with a commitment to continuous improvement and a customer-centric mindset.