About the role
Reporting to: Credit Control Manager
Working hours: UK Shift
Job Responsibilities:
- Take ownership of the ledgers for a portfolio of customers, including the forward chasing of debts to ensure payments are made to terms, actively reducing Aged Debt.
- Manage daily inflow of email queries from both internal colleagues and external customers.
- Query Management and resolution - Interact with relevant internal teams to ensure the timely resolution of outstanding queries.
- Allocate receipts against customer accounts, accurately on a daily basis.
- Prepare and distribute monthly debtor statements.
- Build and maintain strong relationships with the external customers on your ledger.
- Identify customers that aren’t adhering to their agreed credit terms and prepare their account for the collections process.
Qualifications & Capabilities
- 1-3 of years of credit management experience with a strong understanding of credit management processes.
- Have a passion for collecting outstanding debt and target driven.
- Good at establishing and maintaining relationships with internal and external stakeholders.
- Ability to prioritise workloads and meet tight deadlines.
- Proficient in Microsoft Office applications.
- Demonstrable experience of multi-currency & multi-company ledgers.
- Must be competent in all aspects of credit control including query management.
- Must be tenacious and target driven.
- Good team player, combined with ability to work using own initiative.
- Great negotiator with excellent communication and interpersonal skills.
- Must be business orientated with sound customer service skills, both internally and externally.
- High level of accuracy and attention to detail.
Credit Management qualification is desirable but not essential.