About the role
Key Responsibilities
- Review customer credit applications, assess payment terms, evaluate credit risk, and recommend approval, rejection, or revision based on company policy and commercial requirements.
- Maintain accurate customer credit records, approved payment terms, credit limits, risk classifications, and payment history documentation.
- Monitor overdue receivables, aging reports, disputed invoices, and high-risk accounts to ensure timely action and escalation.
- Proactively follow up with customers and internal stakeholders to resolve overdue balances, payment delays, disputes, and blocked collections.
- Negotiate payment plans and credit arrangements within approved guidelines while balancing commercial needs and credit risk controls.
- Communicate credit decisions, collection status, overdue risks, and escalation items clearly to relevant stakeholders and management.
- Prepare regular credit control reports, overdue analysis, cash collection commentary, risk summaries, and bad debt exposure updates.
- Support month-end close activities by reviewing AR aging, expected collections, provisions, write-off recommendations, and disputed balances.
- Identify process gaps and recommend improvements to strengthen collection effectiveness, reduce overdue balances, and enhance cash flow visibility.
- Ensure compliance with company policies, internal controls, delegation of authority, credit procedures, VAT requirements, and audit expectations.
- Bachelor’s degree in Finance, Accounting, Commerce, Business Administration, or a related field.
- 5–7 years of relevant experience in Credit Control, Collections, Accounts Receivable, Finance Operations, or customer risk management.
- Strong understanding of credit assessment, collections, customer payment terms, AR aging, dispute management, provisions, and bad debt controls.
- Experience working with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.
- Proficient in Microsoft Excel, including advanced formulas, pivot tables, reconciliations, and structured reporting.
- Exposure to Power BI, credit risk tools, automated collection platforms, and banking systems would be an added advantage.
Key Competencies
- Strong negotiation, communication, and stakeholder management skills.
- Sound judgment in assessing customer risk, payment behavior, and credit exposure.
- Excellent analytical, numerical, and problem-solving abilities.
- Ability to prioritize overdue accounts, manage escalations, and work under strict deadlines.
- High attention to detail, professionalism, confidentiality, and commitment to financial control.