About the role

Job Title :

International Voice process

Qualification :

Any Graduate

Experience :

1 - 3 Years

Must Have Skills :

International Voice process
Inbound and outbound calls
US Process
BPO

Good to Have Skills :

Roles and Responsibilities :

•Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries,
queries and concerns using available claims information

• Handle customer complaint and escalations by providing explanations and taking necessary steps
• Follow the defined standard operating procedure and guidelines to provide accurate information
to the callers
• Find alternate solutions by researching and exploring information using available resources
• Identify and escalating unresolved issues and keeping supervisors in loop
• Maintaining call logs with adequate details of the call and the caller
• Ability to work on data for various reporting and analysis

Location :

Mumbai

CTC Range :

5.30 (lakh per annum)

Notice period :

Immediate Joiners

Shift Timings :

Night Shift

Mode of Interview :

virtual

Mode of Work :

WFO

Mode of Hire :

Permanent

Note :

Customer Service

About the role

Similar jobs