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Posted 25 Oct 2023

Customer Service

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Employment
Full time
Posted
25 Oct 2023

About the role

  • Communicate clearly and effectively with customers through various channels like email, phone, and chat.
  • Keeps up quality service by adhering to organization guidelines.
  • A customer service representative should be able to identify and resolve customer issues quickly and efficiently.
  • It's important for a customer service representative to be patient and empathetic towards customers, especially during difficult situations.
  • Should be able to manage their time effectively to ensure that they can handle multiple customers simultaneously.
  • Good understanding of the products or services that their company offers, so they can provide accurate information to customers.
  • A positive attitude towards customers and be willing to go above and beyond to provide excellent customer service.

Requirements
  • Proven experience as customer service role.
  • Graduate in any field
  • Excellent knowledge of the English language
  • Good knowledge of computer programs like (CRM software) and excel.
  • Ability to switch communication styles

Benefits
  • Flexible working hours
  • 6 days of working culture
  • Health Insurance Benefits
  • Tenure Recognition and Awards
  • Leave Benefits as per your Milestones
  • Performance-Linked Growth Opportunities
  • Out of Term Appraisals


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