About the role
Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We’ve developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot —that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard Medical School to communicate dynamically and build lasting relationships with their clients.We're not just a startup - we're a globally recognised company with a proven track record of success. Our work has earned us a spot on Forbes' America's Best Startup Employers list for three years in a row, and we're rated as the Most Recommended Software by leading industry analysts like Capterra and Trustradius. We're also proud to be ranked among the Top 50 Software Companies by G2, a leading tech marketplace. Our products are trusted by top companies across a wide range of industries, including healthcare, finance, fashion, and technology, a testament to the real-world impact you'll have with us.
Location: ChennaiWork Mode: Work From Office ( 5 days )
We are looking for a highly driven and customer-focused individual to join our Customer Success team. This role is ideal for someone who enjoys working closely with customers, solving problems, managing projects end-to-end, and helping organizations successfully adopt AI-driven solutions.You will work across a portfolio of customers spanning multiple industries, leading implementations, driving adoption, and acting as a trusted advisor throughout the customer journey.
Requirements
- 1–2 years of experience in Customer Success, Business Analysis, Program Management, or a similar customer-facing role
- Strong communication and stakeholder management skills
- Strong execution and organisational skills
- Ability to learn quickly and adapt in fast-moving environments
- Self-driven, proactive, and comfortable taking ownership
- Ability to manage multiple projects and customer relationships simultaneously
- Strong problem-solving mindset with attention to detail
What You’ll Do
- Manage a portfolio/book of customers across multiple industries
- Lead end-to-end customer engagements from onboarding through adoption and ongoing success
- Run and support AI implementation projects for both new and existing customers
- Act as a strategic partner and consultant to customers during implementations
- Coordinate internally across product, support, and leadership teams to drive successful outcomes
- Conduct customer calls, workshops, training sessions, and business reviews
- Track customer goals, project milestones, adoption metrics, and overall account health
- Identify opportunities for expansion, improvement, and deeper engagement
- Ensure customers derive measurable value from the platform and solutions
Ideal Candidate - You are someone who:
- Enjoys working directly with customers
- Can balance relationship management with strong execution
- Loves learning new technologies and industries
- Takes initiative rather than waiting for direction
- Can independently drive projects and keep stakeholders aligned
The Paperflite Difference:
- Work and learn from a talented team that is building an industry-first solution.
- No rigid hierarchy, with a friendly environment that fosters creativity and innovation.
- A fully stocked delicious pantry with snacks, drinks and treats for you to enjoy.
- Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your choice.
- A fully covered medical insurance plan that will never make you grow sick of hospital bills.
- We are an equal-opportunity employer and value diversity at our company.
- And, one of the more popular office perks: four lovable dogs and one opinionated cat who are always around for attention, treats, and the occasional cameo in meetings.