About the role
Responsibilities:
- Handle international customer queries through voice and chat.
- Provide accurate information related to Trade Republic products and services.
- Resolve customer issues with end-to-end case ownership.
- Document all customer interactions in CRM systems.
- Follow international quality, compliance, and data security standards.
- Maintain high levels of customer satisfaction and service quality.
Requirements:
- Qualification: Graduate / Undergraduate.
- Experience: Minimum 6 months of BPO voice or chat experience (BFSI or customer support preferred).