About the role
Responsibilities:
- Manage and strengthen relationships with assigned key accounts.
- Drive customer engagement, retention, and long-term partnerships.
- Identify upselling and cross-selling opportunities within existing accounts.
- Conduct regular business reviews and ensure high customer satisfaction.
- Coordinate with internal teams to deliver seamless client experiences.
- Resolve client concerns proactively and maintain strong stakeholder relationships.
- Track account performance, renewals, and revenue growth.
- Achieve assigned revenue and account growth targets.
Requirements:
- 3-6 years of experience in Key Account Management, Customer Success, Client Relationship Management, or B2B Sales.
- Strong communication, negotiation, and stakeholder management skills.
- Proven ability to build long-term client relationships.
- Experience in EdTech, Education, or B2B businesses is preferred.
- Self-driven, customer-centric, and result-oriented mindset.