About the role
Responsibilities:
- The full 30-day pilot lifecycle for every client.
- Success scorecards agreed with each client on day one, tracked weekly.
- Pilot health dashboard, kept live and accurate at all times.
- ACV proposals and ROI summaries for conversion calls.
- Monthly rhythm for existing annual contract clients.
- Coordination with the engineering team on integration go-lives and open issues.
Requirements:
- 3 to 4 years in customer success, account management, or implementation at a B2B SaaS company.
- You have managed several accounts simultaneously and know how to keep things from slipping quietly.
- You are a clear, direct communicator in writing and on calls. You prepare before client conversations, not during them.
- You are comfortable working without a lot of hand-holding, and you know when to escalate and when to handle it yourself.
- Familiarity with ATS platforms is a genuine advantage: RecruitCRM, BambooHR, RecruiterFlow, Paylocity, or Manatal. Not required, but it reduces ramp-up time significantly.
Expectation:
- Small team, high ownership, direct access to founders. You will have a documented process to work from on day one, not a blank page.
- There is a clear path to CS Lead as the team grows. Some of the current pilots have integration issues being worked through, which is part of why this role exists.
- If you are looking for a mature, fully built CS operation, this is not it.
- If you want to be the person who builds it, we would like to hear from you.