About the role
We are looking for a proactive and customer-centric Customer Support Associate to manage the complete learner journey from student onboarding to course completion. The role involves handling student and parent queries, coordinating with tutors for seamless session delivery, ensuring high customer satisfaction, and resolving academic, technical, and scheduling concerns within defined SLAs.
Responsibilities:
- You will be responsible for driving student retention, renewals, referrals, cross-selling, and revenue growth while maintaining accurate CRM records and ensuring smooth communication between students, parents, tutors, and internal teams.
Requirements:
- The ideal candidate should possess excellent communication, relationship management, and problem-solving skills, with prior experience in an EdTech or customer support environment and a strong customer-first mindset.