About the role
We are seeking motivated individuals to join our Inbound and Outbound Voice Team as technical support agents. In this role, you will be responsible for making outbound calls or receiving inbound calls.
Responsibilities:
- Handle inbound and outbound customer calls.
- Update customer information and call details in the system.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with frustrated customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them.
- Core Competencies: Written and verbal communication, customer service, attention to detail, and readiness to work in night shifts.
- Education: Only graduates or a 3-year diploma in any specialization.
- Language: English (Required).