About the role
- Handle inbound and outbound customer queries via calls, emails, and chats.
- Provide accurate information and resolve customer concerns professionally.
- Maintain customer satisfaction by ensuring prompt and effective resolution of issues.
- Keep records of customer interactions and update databases accordingly.
- Collaborate with internal teams to ensure smooth customer experiences.
- Follow company guidelines and maintain quality standards in communication.
- Excellent English communication skills (both verbal and written).
- Minimum 6 months to 1 year of experience in customer support (preferred).
- Strong problem-solving skills and the ability to handle pressure.
- Basic computer knowledge and familiarity with CRM software is a plus.
- Ability to work in shifts, if required.