About the role
- Handle customer queries through chat, email, and voice and provide timely and accurate resolutions.
- Assist customers with order-related queries, product information, returns, refunds, and other support requirements.
- Communicate with customers professionally and empathetically across all channels.
- Maintain accurate records of customer interactions and escalate issues when required.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain service quality standards and achieve key metrics such as TAT, CSAT, and resolution rate.
- Identify recurring customer issues and share insights with the relevant teams to improve the overall customer experience.
- Mandatory: Fluent in English and Hindi.
- Additionally (Ad: Fluency in at least one regional language such as Kannada, Telugu, Tamil, Bengali, Marathi, Gujarati, Malayalam, etc.
- 1–2 years of experience in customer support/customer service, preferably across chat, email, and voice. Freshers who are enthusiastic about building a career in customer support are also welcome to apply.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and handle customer queries in a fast-paced environment.
- Basic proficiency in computers and customer support tools/CRM platforms.
- Strong attention to detail and ability to manage multiple customer interactions effectively.
- Work with a growing D2C skincare brand.
- Learn about skincare, consumers and D2C business.
- Opportunity to work cross-functionally and take ownership.
- Grow with a fast-moving startup.