About the role
Join the Rocketship 🚀We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart and Polygon Labs — and backed by Binny Bansal — this isn’t just another start-up. It’s your front-row seat to the next big shift in ecommerce.
Watch: What is ShopOS (from the founders’ lens - Click here)
About the RoleOur enterprise services arm processes thousands of catalog images daily for brands like PVH, Shein, Cred, and Kalyan—running them through AI generation workflows + human refinement to deliver production-ready assets at scale.
We're looking for a Delivery Lead to own this function end to end. You'll take requirements from Account Managers, run them through our AI + human pipeline, and deliver finished assets to clients on time, every time. You'll manage a growing team of 25 + Image Editors operators and QA specialists, build the delivery muscle of a high-output creative agency, and scale output by 2.5x in your first 90 days.
What you'll ownDaily production execution
- Allocate batches, monitor throughput, clear blockers, hit SLAs.
- You’re the single point of accountability for everything that ships.
- Image Editors Team (18 → 23+)
- QA team (5 → 7)
- Monitor AI generation success rates
- Identify tool failure patterns across image types
- Coordinate with engineering for fixes
- Track pass-through rates & predict workload
- Build and enforce delivery frameworks
- Define input cutoffs, approval windows, turnaround commitments
- Establish escalation protocols
- Align with AMs and internal teams
- Standardize per-client checklists
- Define complexity tiers
- Run weekly rejection root-cause analysis
- Forecast weekly delivery capacity
- Account for complexity mix
- Build models enabling confident sales commitments
What we're looking for
- 7–10+ years in delivery/operations leadership within:
- Creative production
- Post-production
- Catalog management
- Agency services
- You’ve run production floors, not just managed projects
- Hands-on image post-processing expertiseBackground replacement
- Model swaps
- Color correction
- Retouching
- Logo placement in Photoshop
- Ability to open a PSD and judge quality
- Working knowledge of AI image generation toolsStable Diffusion, Midjourney, etc.
- Understand AI limitations & human intervention needs
- Experience managing 20–30+ member teamsHiring, training, shift planning, performance
- Agency-first mindsetSLA-driven
- Client-facing
- Comfortable with daily targets & timelines
- Data-native operatorReads trackers
- Spots anomalies
- Diagnoses root causes
- Fixes proactively
- Scaled creative ops from 30–50 → 100+ people
- Experience in e-commerce catalog (fashion/jewelry/accessories)
- Worked with AI-augmented production workflows
- Background in catalog ops at Myntra, Flipkart, Ajio
- Built process from scratch in a startup
- 2x monthly throughput growth
- On-time delivery >95%
- Zero backlog beyond 48 hours
- Fully staffed, trained, autonomous team
- Capacity planning model live (90% accuracy)
- Daily throughput: Content delivered per day
- On-time delivery rate: Target 95%+
- Output variance: <1.5x (best vs worst day)
- Backlog age: <48 hours (zero tolerance)
- QA rejection rate: <10%
- Team utilization: 85%+
- Adobe Photoshop
- NanoBanana
- Seedream
- Flux
- Shopify
- PostHog
- Slack
- Notion
- Google Workspace
- Extreme ownership and bias for action
- Honest, high-velocity communication
- Respect for craft and obsession with users
- Fast, scrappy iteration over perfection
- Low ego, high empathy, radical candor
- Competitive salary and meaningful growth opportunity
- Opportunity to help scale a category-defining AI company
- Work directly with founders and growth leaders
- High ownership and impact from Day 1
- Fast-paced, high-learning startup environment
💡 Why Join Us?
- Build and scale acquisition for a cutting-edge AI product
- Own performance marketing at a high-growth startup
- Drive measurable impact on revenue and company growth
- Be part of a high-performance, high-ownership team