About the role
- Own delivery of a portfolio of 10–12 projects across multiple practices
- Ensure on-time, on-budget, and high-quality delivery outcomes
- Drive program governance, risk management, and escalation handling
- Standardize delivery frameworks, metrics, and reporting across engagements
- Act as the primary delivery interface for ANZ customers and internal stakeholders
- Build strong CXO-level relationships and drive customer satisfaction (CSAT)
- Lead QBRs, steering committees, and executive reviews
- Align delivery outcomes with customer business objectives
- Manage cross-functional teams across:
- Cloud Migration & Modernisation
- Data Engineering & Analytics
- AI/ML & GenAI
- Application Development & DevOps
- Ensure seamless coordination across practices and shared delivery teams
- Own delivery P&L, including revenue assurance and margin management
- Drive cost optimization, utilization, and efficiency improvements
- Identify and support upsell/cross-sell opportunities within accounts
- Lead and mentor Program Managers, Project Managers, and Architects
- Build a high-performance delivery culture with strong accountability
- Drive talent development, succession planning, and capability enhancement
- Establish strong governance models, KPIs, and dashboards
- Ensure adherence to security, compliance, and quality standards
- Drive continuous improvement and delivery maturity
Experience & Background
- 18+ years of experience in technology delivery and program management
- Proven experience managing large, complex, multi-project portfolios
- Strong exposure to global delivery models, especially ANZ/US markets
- Background in cloud, data, AI, or application development domains
- Strong delivery governance & execution rigor
- Excellent stakeholder and client management skills
- Solid commercial acumen (P&L, margins, pricing awareness)
- Ability to operate in high-ambiguity, fast-scaling environments
- Strategic thinker with execution excellence mindset
- Ability to balance delivery, people, and business priorities
- Strong communication and executive presence
- Bias for action and ownership-driven approach