About the role
As CCS Operations Team Lead, you will supervise the CCS Operations team and ensure the efficient end-to-end operational management of client onboarding and lifecycle requests for a portfolio of strategic and target GBIS clients, with a primary focus on Asset Managers, Hedge Funds, Pension Funds, Financial Sponsors, and Asset Management arms of Banks and Insurers.
You will organize, monitor and steer the team's activity across multiple operational streams, including KYC, Regulatory, Tax, Legal, Credit and operational setups, while ensuring that priorities, risks, dependencies and escalations are managed in a timely and transparent manner.
Acting as the operational lead for CCS Operations, you will provide guidance to team members, maintain strong relationships with Client Lifecycle Managers (CLMs), Front Office, KYC, Legal, Credit, Regulatory, Tax and Referential teams, and contribute to the delivery of an excellent client experience through disciplined execution, service quality and continuous improvement.
You will also retain direct ownership of a limited portfolio of selected clients or complex cases in order to remain close to production, support hands-on training, identify operational pain points and ensure that team practices remain grounded in day-to-day execution.
Key Responsibilities:
· Supervise and coordinate the CCS Operations team across onboarding and lifecycle activities, ensuring clear priorities, effective workload allocation and consistent execution standards.
· Monitor team capacity, onboarding pipelines, pending actions, risks and escalations to support timely completion and readiness to trade.
· Define, monitor and report production KPIs and KRIs to track delivery performance, ageing, bottlenecks, service quality and risk indicators.
· Manage alerts and escalations by identifying blocking points, raising risks in a timely manner and coordinating resolution with onshore management and internal partners.
· Built a strong governance with regional onshore management and internal partners.
· Coach team members, support complex cases, promote knowledge sharing and ensure consistent application of operating procedures updates.
Experience and Education
· Experience within Investment Banking or Financial Services, ideally in client lifecycle, onboarding, KYC, operations or client-facing activities.
· University degree or equivalent.
· Previous experience in team coordination, people management, operational supervision or functional leadership is required; experience supporting institutional clients such as Asset Managers, Funds, Hedge Funds or Pension Funds is a strong advantage.
Technical and Business Skills
· Good understanding of client onboarding, KYC, Regulatory, Tax, Legal and Credit processes.
· Ability to manage multiple priorities and monitor complex workflows in a fast-paced environment.
· Fluent English, both written and spoken.
· Excellent communication skills.
Behavioural Skills
· Strong leadership, coordination and stakeholder management skills.
· Client-centric mindset: Demonstrated ability to anticipate client needs through active listening, drive satisfaction, and deliver measurable client outcomes.
· Ability to work effectively with multiple teams across functions and geographies and navigate through complex organizations.
· Strong organizational skills and attention to detail.
· Results-driven mindset with a strong sense of ownership.
· Problem-solving & critical thinking: Ability to diagnose complex issues quickly and design effective, scalable solutions.
· Anticipates emerging risks and opportunities by identifying weak signals and acting decisively before issues materialize.
· Relationship-building capability: Strong interpersonal skills with the ability to develop trust-based relationships internally and externally.