About the role
Manager within GSCI/GBI/GTP/GFL/OCO team is responsible for:
Manage the relationship with the onshore partners and all stakeholders
Provide support to prepare for governance with global stakeholders.
Contribute to data gathering, data summarization and presentation.
Work with stakeholders to get the right information, with quality and on time
Transparent and effective communication within the team (monthly meetings about performance versus overall objectives, announcement of changes at the company level, etc.)
Effective and timely communication with peers and supervisors on all operational and work related topics
Motivate and keep the morale of the team at its required level
Active participation in the recruitment process
Able to analyze data to produce meaningful insights.
MAIN ACCOUNTABILITIES:
People engagement
Automation & Project management
Effective team management:
Continuous Improvement
Stakeholders management & Reporting
Managing Data integrity
Managing Risk & Resilience
Managing Client Centricity and Impacts on client
Fostering Team spirit
Attrition: Keep attrition below 20% (based on 3 key pillars: motivation, team
spirit, transparent communication)
Participate and motivate the team to participate on CSR activities and
contribute to SG values
Regularly reinforcing the “tone from the top” message by communicating the company’s culture and conduct values and expectations to all employees
COMPETENCIES:
- Teamwork
- Rigor
- Customer centricity
- Analysis capacity
- Sharing knowledge
- French language proficiency / expertise
- Knowledge of the means of payment and Société Générale IT tools would be appreciated but does not constitute a prerequisite
PRIOR WORK EXPERIENCE
- Relevant experience
EDUCATION
- Graduate / Post Graduate from a reputed institute / university
PRIOR WORK EXPERIENCE
- Relevant experience
EDUCATION
- Graduate / Post Graduate from a reputed institute / university