About the role
·Manage checks lifecycle operations and ensure SLA/KPI adherence.
·Handle escalations, exception management, and compliance.
·Lead teams across Voice, Chat, and Email support.
·Drive hiring, onboarding, performance, and attrition management.
·Act as client SPOC; participate in governance and audit reviews.
·Ensure high customer satisfaction and First Contact Resolution.
Maintain documentation, MIS, dashboards, and reporting.Qualifications: BACHELOR OF COMMERCE