Deputy Manager – Operations

Key Responsibilities:

• Manage day-to-day operations and ensure smooth service delivery.

• Onboard, manage, and monitor driver partners and vendors.

• Ensure partners are trained, process-oriented, and customer-centric.

• Drive adherence to SLAs, SOPs, quality, and safety standards.

• Track operational KPIs, productivity, and service performance.

• Identify operational gaps and implement corrective actions.

• Handle escalations and quickly restore operations during disruptions.

• Hire, train, coach, and mentor Supervisors.

• Manage team performance, attendance, productivity, and discipline.

• Coordinate with clients, vendors, and internal stakeholders.

• Prepare operational reports and provide regular performance updates.

• Drive process improvements to enhance efficiency and customer experience.

• Support workforce planning and resource allocation based on business requirements.

• Ensure timely resolution of customer and operational issues.

• Maintain strong relationships with key clients and operational partners.

• Identify risks and implement preventive measures to ensure business continuity.