Deputy Manager – Operations

Experience: 5–8 years | Function: Warehouse / Outbound Operations

Role OverviewResponsible for managing end-to-end outbound operations from picking to dispatch, ensuring productivity, order accuracy, SLA adherence, manpower optimization, and operational excellence.

Key Responsibilities

• Manage end-to-end outbound operations – picking, sorting, packing, staging, and dispatch.
• Ensure orders are processed accurately and within defined SLA/TAT and dispatch timelines.
• Plan and optimize manpower, shift rosters, and resource utilization based on business volumes.
• Monitor operational KPIs including productivity, order accuracy, pick rate, throughput, TAT, and dispatch adherence.
• Identify operational bottlenecks and drive RCA, corrective actions, and continuous improvement.
• Ensure adherence to SOPs, quality standards, safety, and inventory control processes.
• Coordinate with Inbound, Inventory, Transportation, Customer Service, and other stakeholders for seamless order fulfillment.
• Manage operational escalations and ensure timely resolution of shipment/order-related issues.
• Drive Lean, 5S, Kaizen, and process optimization initiatives to improve productivity and reduce operational costs.
• Monitor warehouse capacity, equipment utilization, and process efficiency.
• Lead, coach, and develop team members and frontline supervisors to achieve operational targets.
• Prepare and review MIS, dashboards, and performance reports and present insights to leadership.

Key Skills

• Strong Outbound Operations expertise
• End-to-end Picking to Dispatch knowledge
• Warehouse & Order Fulfillment
• Manpower & Shift Management
• SLA / TAT / Productivity Management
• Inventory & Order Accuracy
• RCA & Process Improvement
• MIS & Data Analysis
• Stakeholder & Team Management

Preferred Experience

• 5–8 years of experience in warehouse, e-commerce, grocery, fulfillment, or supply chain operations.
• Strong hands-on experience managing outbound picking-to-dispatch operations is mandatory.
• Experience handling large teams and high-volume operations preferred.