About the role
Active Directory Services/Citrix /VMware – L2 Support Sophos/MSD/CrowdStrike Deployment and maintenance Handling the Manage Engine and vulnerable Patches and updating Critical Patches. Monitoring Threads Malware & EndPoint Incidents. Handled OS Ticket Tool Infra Support Tickets Managing AD and Troubleshooting Domain issues Handling the Software and Hardware issue in Laptop and Desktop and Assisted with SCCM Team for new OS Image / Build Testing Software deployment