About the role
Shift Timings - 2:00 PM to 11:00 PM Must Have - Desktop Support Oversee Intune, Azure AD & Group Policy, VDI, Remote Apps, Packaging, and public key infrastructure. • Lead and mentor a team of EUC specialists, providing guidance, coaching, and technical expertise. • Foster a collaborative and customer-focused team culture that promotes innovation and continuous improvement. • Oversee the management and maintenance of desktops, laptops, and other end-user devices across the organization. • Develop and enforce standards for hardware, operating systems, software applications, and configurations. • Manage relationships with EUC technology vendors, service providers, and contractors. • Proven track record of successfully leading EUC initiatives, driving innovation, and delivering results that meet business objectives. • Advanced printer/peripheral device setup & troubleshooting. • Provide escalated technical support to users of desktops and laptops, printers, Google Suite, and Bomgar. • Configure & troubleshoot Operating Systems and Office Applications. • Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions, and issues. • Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution. • Mobile Device Management, MFA Configuration in End-user Systems. • Microsoft O365, One Drive, SharePoint, Digital Certificates configuration on end-user systems. • Installing and Configuring VPNs on end-user systems. • Troubleshooting basic network-related issues and WIFI issues. • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. • Troubleshooting network connectivity in a LAN/WAN environment • Requesting and coordinating vendor support. • Install, upgrade, support, and troubleshoot Windows 11 and Microsoft Office versions and other authorized desktop applications. • Resolved system-related problems, software installations, antivirus updates, and other tasks as required.