About the role
Experience: Engineer: 0–2 years • Sr. Engineer: 2–5 years Qualification: Diploma or B.Tech in EE/ECE/Mechatronics Why You'll Love This Role Join a dynamic team at the forefront of electric vehicle infrastructure! You’ll drive real-world impact by keeping our charging networks robust, efficient, and customer-ready. What You'll Be Doing · Monitor RMS (Real‑Time Monitoring System) dashboards to detect EV charger issues and coordinate timely resolution · Provide expert support to the customer support team by analyzing technical faults via RMS · Troubleshoot and resolve field issues—both virtually and on-site · Simulate field scenarios in the lab to replicate and fix problems · Train customer support teams and new joiners on product usage, updates, and enhancements · Document troubleshooting processes for recurring issues · Escalate critical or exceptional field issues to R&D and collaborate on solutions · Visit field sites regularly to assess charger performance and gather feedback · Integrate EV chargers with OEM backend systems and maintain logs of site issues · Deliver technical presentations for product proposals and participate in product improvement discussions (software & hardware) · Champion product stability and sustainability in field operations Your Profile · Diploma or B.Tech in Electrical Engineering, Electronics & Communication, or Mechatronics · 0–5 years of experience in technical support, field service engineering, or related roles (based on designation level) · Strong troubleshooting skills and ability to simulate field issues in lab environments · Familiarity with remote monitoring tools (e.g., RMS) and backend integrations · Excellent communicator with capability to train and guide support teams · Proactive, field-ready, and collaborative mindset