About the role
Responsibilities:
- Own assigned Banking accounts and an independent new-business revenue quota.
- Build account maps and multi-thread relationships across business, operations, customer experience, digital, technology, AI/data, procurement and senior leadership.
- Generate a meaningful portion of pipeline independently while working closely with SDRs, Marketing, Events and the Banking Lead.
- Run business-led discovery to understand customer pain points, quantify the opportunity and map Nugget's Voice, Chat, Email and Ticketing capabilities to business outcomes.
- Coordinate demos and work with Solution Consulting / FDE teams on solution design, POCs and pilots.
- Build proposals and ROI narratives and maintain commercial momentum through NDA, SOW, MSA, procurement, security and legal processes.
- Bring the Banking Lead into strategic or complex opportunities where additional seniority or domain depth is valuable.
- Negotiate commercials within approved pricing and margin guardrails.
- Maintain accurate CRM, pipeline hygiene, next steps and forecasting.
- Execute a structured handover to Growth / Account Management as the customer moves toward implementation.